Shipping policy

✨ Online Shop Policy – Neli Bridal Designs 

1. Order Policy

All orders are confirmed only after full payment is received.

Please carefully check size, colour and style before placing an order.

Due to the nature of bridal and personal items, changes to the order after checkout are not available.

Customized or adjusted items are non-refundable and non-cancelable.


Train customisation for made-to-order bridal gowns is available at an additional cost. Extending the train up to approximately 1 metre longer than the sample design may incur a customisation fee of up to AUD $1,000, depending on the design, fabric and construction requirements.

The applicable customisation fee will be confirmed with the customer before the order is finalised.

2. Shipping Policy

📦 Free Shipping

We offer FREE shipping on all orders Australia-wide.
Return shipping costs are the customer’s responsibility unless the return is due to our error (wrong item sent) or a faulty product.

🚚 Estimated Delivery Times

Bridal Crowns & Accessories (within Australia):
🕒 Approx. 2 weeks

Made-to-order Bridal Gowns (main bridal collection):
🕒 Approx. 6 -8 months

Off-the-Rack / Sample Sale Gowns:
🕒 Approx. 4 weeks

Delivery timeframes are estimates and may vary depending on availability, production requirements and circumstances outside our reasonable control.
Order Processing
In-stock items are generally processed for dispatch within 2–5 business days.
Made-to-order gowns will be dispatched once production has been completed.
Returns & Change of Mind
Due to the special occasion and personal nature of bridal gowns, made-to-order garments, customised items, altered garments, sample gowns and sale items, Neli Bridal does not offer refunds or exchanges for change of mind, incorrect size or colour selection, event cancellation, or where the customer no longer wishes to keep the item.
This does not exclude or limit any rights available under the Australian Consumer Law.
Where an item has been worn, damaged, altered, misused or improperly cared for after delivery, Neli Bridal is not responsible for damage caused by that use or treatment.
Faulty or Incorrect Items
If you believe an item is faulty, substantially different from its description, or you have received an incorrect item, please contact Neli Bridal as soon as reasonably possible.
Claims will be assessed in accordance with the Australian Consumer Law.
Where a product is confirmed to have a problem covered by the Australian Consumer Law, Neli Bridal will provide the appropriate remedy and cover reasonable return costs where required.
Delivery Issues
Customers are responsible for providing a complete and accurate delivery address. Additional shipping costs resulting from an incorrect address or requested re-delivery may be charged to the customer.
Once an order has been dispatched, tracking information will be provided where available.
If an order is delayed, lost or damaged in transit, please contact Neli Bridal so we can assist with the courier investigation and provide any remedy required under Australian Consumer Law.